Frequently Asked Questions
Everything you need to know about shopping with RYSE.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my package in real-time?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
Do you offer international shipping?
RYSE currently ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature, Monday through Friday, 9 AM to 5 PM EST.